Requesting Medical Records

Your Rights as a Client

In accordance with Texas Health & Safety Code §181.105 / HB 4224)

At Flower Mound Family Institute, we are committed to providing ethical, compassionate, and professional mental health services. You have important rights regarding your healthcare information.

Requesting Your Records

You have the right to request a copy of your therapy records.

To request records, please submit a written request by email or mail and include your name, D.O.B., contact information, and information requested.

Requests may be sent to:

Email: alissa@fmfamilyinstitute.com or Phone: 346-645-3153

Mailing Address: Flower Mound Family Institute

2201 Spinks Rd #260, Flower Mound, TX 75022

There is a 15 day response period.

Records are released in accordance with applicable Texas and federal laws. Fees permitted by law may apply.

Contact the Licensing Oversight Authority

Texas Behavioral Health Executive Council (BHEC) oversees licensed mental health professionals in Texas.

Website: https://bhec.texas.gov

Phone: (800) 821-3205 or (512) 305-7700

Address: 1801 Congress Ave., Ste. 7.300, Austin, TX 78701

Filing a Complaint

Texas Office of the Attorney General - Consumer Protection Division

Clients have the right to file a complaint regarding the services they receive. If you have concerns regarding your care, you are encouraged to discuss them with your therapist whenever possible.

File a complaint online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Consumer Protection Hotline: (800) 621-0508 or Mailing Address: PO Box 12548, Austin, TX 78711